Title: Student Services Specialist Band: A Salary: commensurate with qualifications and experience (salary schedules and placement information) Full-Time/Part Time: Full Time Temporary/Permanent: Temporary – not to exceed May 31, 2023 Duties and Responsibilities This position is located within the Office of Student Affairs at the University of Hawaii West Oahu campus, and serves as a member of the No’eau Learning Resource Center. This position works collaboratively with Division and Section staff to foster student attainment of educational objectives, persistence towards graduation, and academic success. Specific duties and responsibilities are described below. SERVICE ADMINISTRATION & ACADEMIC SUCCESS PROGRAM 1. Supports student success, learning and growth by assisting in providing quality and proactive developmental support services for students, especially those in online courses individually, in groups, or via designed interventions. Duties include, but are not limited to: a. consulting with students as they navigate the college experience, especially the rigors of on-line instruction and collegiate level courses; b. assisting in the design, implementation, and evaluation of online tutoring services and other educational strategies to aid students in successful course completion; c. tutoring in-person and on-line in subject areas such as math, writing, statistics, etc.; d. Assist with developing and delivering training for student tutors and student assistants 2. Assists in the design, execution, and evaluation of educational experiences, opportunities, and activities that contribute to students’ academic success using multi-modal delivery systems that encourage students to become self-directed, empowered, and active learners in their college experiences. This includes, but is not limited to: a. assisting in the development and implementation of instructional workshops for asynchronous and synchronous online delivery; b. assisting with the development and operation of test services; c. assisting students who are preparing for various standardized exams in addition to administering and proctoring those exams; d. promoting the development of a community of virtual learners. e. Assist with planning, carrying out, marketing and assessing campus events for students 3. Collaborates with other faculty and staff as partners to promote and support early intervention efforts, student persistence, and student success 4. Assist with marketing including creating materials through traditional and/or social media ADMINISTRATIVE SERVICES 1. Assists in managing and directing assigned services, programs, and operations related to online tutoring and other college success services. 2. Maintains and manages data on assigned students including those online and in distance education to evaluate the impact of learning resource support services and divisional initiatives to aid students in their persistence towards their educational objectives. 3. Provides assistance and support for the recruitment, interviewing, selection, training, supervision and evaluation of paraprofessional, intern, practicum, student assistant, and volunteer peer staff involved with student success and academic support services. 4. Assists with developing, interpreting, implementing, and revising, as needed, appropriate policies and operational procedures governing assigned programs, facilities and services, working closely with others to review and evaluate such policies and procedures. OTHER 1. Participates via institutional and/or personal membership in various national professional associations appropriate to the position (e.g. American College Personnel Association, Council for Opportunity in Education, National Association for Developmental Educators, National Association of Student Personnel Administrators, National Council on Student Development, etc.). 2. Assumes other related duties as assigned. Minimum Qualifications 1. Possession of a baccalaureate degree in education, social sciences, human development , business administration, management, marketing, communication, humanities, or related field; and the equivalent of 1 year(s) of progressively responsible professional experience with responsibilities for providing educational services or assistance to students and others, including academic success programs, student support services, or related work experience; or equivalent education/training or experience. 2. Functional knowledge of principles, practices and techniques in academic success programs, student support services, instructional technology, instructional design, media production, marketing strategies, communications and graphic design, website promotion and design, or student affairs as demonstrated by knowledge, understanding and ability to apply concepts, terminology. 3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with academic success programs, student support services, instructional technology, instructional design, media production, marketing strategies, communications & graphics design, website promotion & design, or student affairs. 4. Demonstrated ability to recognize problems, identify possible causes, and resolve the full range of problems that may commonly occur in the workplace. 5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. 6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals. 7. Demonstrated ability to operate a personal computer and use word processing software.8. Functional knowledge of administrative and organizational processes as applied to the management of operations, services, facilities, and programs. 9. Demonstrated ability to use a variety of digital instructional tools for, including online conferencing software. 10. Demonstrated ability to facilitate groups and conduct presentations. 11. Demonstrated ability in program development skills, especially in the areas of needs assessment, design, and evaluation. 12. Ability to work outside normally scheduled business hours including evenings and/or weekends as necessitated by branch requirements. Desirable Qualifications 1. Demonstrated ability to use multiple software (e.g. Adobe Illustrator, InDesign, Photoshop, Adobe Creative Suite, Apple Pro Apps Bundle, Camtasia) and other relevant software for media outreach, graphics, video production, social media marketing, etc. 2. Demonstrated ability in instructional design and delivery 3. Experience as a student in online instruction and receiving online student support services 4. Experience with individualized customer service and relationship-building 5. Skilled in team-building and working collaboratively in problem-solving. 6. Ability to be flexible and adaptive in a fast-paced, challenging, and changing environment. To Apply Click on the “Apply” button on the top right corner of the screen to complete an application and attach required documents. Attach cover letter indicating how you satisfy the minimum and desirable qualifications, resume, names of 3 professional references, and a duplicate copy of your official transcript showing highest degree (official transcripts will be required at the time of hire). If multiple applications are received from the same candidate, only the last one will be reviewed. Please do not include any self-identifying photos they will be redacted. PLEASE REDACT REFERENCES TO SOCIAL SECURITY NUMBERS AND BIRTH DATE ON TRANSCRIPT COPIES. All items become the property of the University of Hawaii-West O’ahu and will not be returned. Note: If you have not applied for a position before using NEOGOV, you will need to create an account. Inquiries: UHWO HR Office; 808-689-2525; email@example.com
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Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.