ASSISTANT STORE MANAGER – 5th Ave. StoreAbout MUJI: MUJI is a global retailer of high-quality, simple products across various categories – from homewares to fashion to wellness and more – that provide satisfying, expertly-designed solutions for everyday needs. MUJI’s full name, Mujirushi Ryohin, loosely translates to “No-Brand, Quality Goods”, underscoring its enduring commitment to modesty, affordability, and quality.
Established in Japan in 1980, MUJI has steadily grown as the go-to brand for millions of loyal customers in 32 countries and regions around the world offering over 7,000 products. While varying significantly in purpose and use, MUJI products are marked by the quality, craftsmanship, knowledge, expertise, and skill that is embodied in being able to get something very simple, very right.
MUJI continually strives to embody business practices that demonstrate a commitment to our communities and environment. We seek for our future MUJI team members to be aligned with this very same brand ethos to create a positive impact in all of our communities, neighborhoods, and networks.
Currently, we are seeking an Assistant Store Manager, for our 5th Ave. Store.
The primary responsibility of the sales associate is to provide excellent customer service to MUJI customers. Staff must be proactive and excel in a multi-tasking environment which is constantly changing. Staff should be eager to learn as MUJI carries over 3000 products. Ideal sales associates will be well versed in MUJI’s philosophy and possess a love for its products. Staff are sometimes required to lift and transport heavy items. Minimal computer knowledge is necessary.
Responsibilities will include:
Assist in the layout and display of merchandise in line with MUJI USA’s visual standards
Maintain a high level of cleanliness throughout the store at all times
Use weekly reports to maintain detailed stock information for practical display use
Be conversant in all product knowledge and communicate information to staff
Be aware of all advertising to appropriately inform staff and promote products
Support sales by implementing proper face-map control
Promote total quality service at all stages of sale
Deal promptly and efficiently with customer complaints and in accordance with MUJI USA’s policy
Communicate customer views and reactions to Store Manager and Head Office, when applicable
Ensure all areas are appropriately staffed at all times of the day and all customers’ needs are met
Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
Merchandising Stock and General Administration
Help plan and run promotional sales
Oversee stock supervisor in the maintenance and replenishment of stock, transferring and receiving stock and stockroom organization
Complete and maintain ‘Leave Request’ forms for personnel
Ensure staff breaks are rotated daily and adhered to
Responsible for exercising control over all company assets and assisting in the inventory process
Be fully conversant with the MUJI interface
Be fully aware of Company’s Key Performance Indicators (KPI’s) and key calendar dates
Manage inventory by determining appropriate inventory levels; anticipating customer demand
Prepares requested reports
Ensure customer satisfaction by seasonal merchandising presentation
Introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of branch operations
Track and communicate both store and company budgets, assuring that all staff maintain an appropriate awareness
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
Provide support to the store manager in recruiting new staff in accordance with Muji USA procedures.
Work with the store manager to ensure all staff receives appropriate and necessary training to perform their duties at a high standard.
Assist store manager in organizing staff schedules to achieve the most effective coverage, ensuring that overtime is minimized
Point of Sale
Maintain superior knowledge of point of sale system
Guarantee end of day procedures are followed in line with MUJI USA guidelines.
Work with the manager to perfect the customers journey with focused customer service training and best seller information.
Work with Manager in the general security of stock regarding customers and staff.
Maintain awareness of security with all staff members. Seek to heighten awareness on shop floor
Ensure incident reports are filled to record any unusual occurrence
Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with store manager
Health & Safety
Ensure company policy on Health and Safety is adhered to
Maintain profits by ensuring a clean sales floor and store environment
Takes responsibility for security of the store as well as stock and cash and escalate any issues.
Limit stock losses to the minimum working with commercial averages (maximum of 2% of sales).
Flexibility to work varied hours including late shifts, weekends and holidays.
The perfect candidate will possess:
Ability to manage and develop a positive and productive team
Motivated to achieve and exceed goals
Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills
Demonstrable and strong business acumen
Highly organized with the ability to adapt quickly to strategic change
Self-starter, who takes initiative
Competitive pay, comprehensive health insurance (Medical/Dental/Vision), 401k, national holidays, vacation days, sick days, and employee discount
Please attach resume when applying
Job Type: Full-time
Pay: $22.00 – $29.11 per hour
Health savings account
Paid time off
8 hour shift
COVID-19 considerations:safety protocols have been established for everyone’s safety.
Retail management: 1 year (Preferred)
Work Location: One location