Business Analyst IT Loyalty Job in JetBlue Airways Corporation

Position Title: Business Analyst IT Loyalty

Position Summary
The Business Analyst, IT Loyalty provides direct support to IT Loyalty team by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects. With the guidance of a Project Manager the Business Analyst actively supports all aspects of the projects from start to finish with a particular emphasis on requirements development and participation project quality activities. The Business Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.

Essential Responsibilities

Actively support a manageable portfolio of projects from start to finish In accordance with JetBlue IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Drive and challenge business units on their assumptions of how they will successfully execute their plans;
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity;
Other duties as assigned

Minimum Experience and Qualifications

Bachelor’s Degree in related discipline
One (1) year experience supporting projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
Demonstrated technical and analytic ability through a live work sample during the hiring process
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Working knowledge of risk management and quality assurance standards and methodologies
Experience in statistical and other quantitative and qualitative analytical methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Available for occasional overnight travel (10%)

Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
Strong customer service ethic and an understanding of how IT is ultimately delivers to the Customer
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision
Effective time management and prioritization skills
Certified Business Analyst Professional (CBAP)

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

Computer and other office equipment

Work Environment:

Normal office environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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