Care Coordinator – Voices in Partnership Program Job in The Mount Sinai Health System — The Institute For Advanced Medicine

Care CoordinatorThe Institute For Advanced MedicineThe Mount Sinai Health System
Job Summary
The Institute for Advanced Medicine at the Mount Sinai Health System is seeking a Care Coordinator to support the Voices in Partnership (VIP) program. VIP addresses the social, mental, and physical health needs among Black and Hispanic/Latinx Transgender, Intersex, Gender Non-Conforming, and Non-Binary (TIGNCNB) individuals living with HIV in the New York Eligible Metropolitan Area.
The Care Coordinator will be responsible for providing a full-range of HIV/AIDS services to PWH and their partners. The Care Coordinator will also provide crisis intervention, assistance with entitlements, treatment adherence support, and coordinate support groups focusing on HIV treatment adherence and psychoeducation. The Care Coordinator will work collaboratively with the care team in determining proposed interventions, including motivational interviewing, retention in care, treatment adherence, unmet needs, and patient’s priorities through direct patient interactions, medical assessments, program reassessments and care team case conferences.
Duties and Responsibilities
Description
1. Develops and updates service plan at least quarterly with progress towards achieving goals.
2. Carries out tasks to execute the medical and support service plans, including linkage to comprehensive care and appropriate follow up.
3. Acts as the primary liaison with medical providers to ensure that medication adherence issues and barriers to care are addressed.
4. Provides referrals to individual and group therapeutic counseling to support the achievement of service plan goals.
5. Provides biomedical and adherence education to address adherence to psychiatric or HIV treatment.
6. Conducts case conferences and reassessments at least every six months to re-evaluate emerging health and service needs
7. Performs entitlements assessment in conjunction with the case management team.
8. Refers patients to relevant internal and external support services.
9. Ensures the provision of enhanced case management services including linkage to primary care, immediate initiation of ART, telehealth services, STI/HCV screening, and partner services.
10. Partners with patient care team and community resources to provide well-coordinated timely compassionate, quality, and interdisciplinary care.
11. Documents all patient encounters and enters all data into web-based system. May be responsible for supporting grant-related program evaluation and quality improvement initiatives.
12. Initiates and performs ongoing review of policies related to services provided. Troubleshoots and updates as necessary.
13. Other tasks as assigned.
Education
Associate’s degree with 2+ years of relevant healthcare experience.
If no experience, Bachelor’s degree is preferred.
Bilingual (English/Spanish) preferred.
Previous Experience
Experience working with people living with HIV/AIDS, including TIGNCNB individuals.
Experience providing case management services.
Computer Skills
Microsoft Office Suite (Intermediate)
Web Based Data Systems (Intermediate)
Physical Requirements
General Office Environment
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
New York, NY 10001: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location

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