​ Client Engagement Coordinator(Full-Time) Job in Hawaii Health & Harm Reduction Center

OPEN POSITION: Client Engagement Coordinator
Hawai’i Health & Harm Reduction Center

Hawaiʻi Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to
marginalized populations in Hawaiʻi, including people living with and/or affected by HIV, hepatitis,
substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities.
HHHRC bridges gaps and helps individuals access essential resources such as housing, health care,
entitlements, and treatment. We foster health, wellness, and systemic change in Hawaiʻi and the
Pacific through outreach, care services, advocacy, training, prevention, education, and capacity

The Client Engagement Coordinator (CEC) is responsible for providing support, engagement, linkage,
and retention to People Living with HIV (PLWH). The CEC provides the day-to-day planning and
coordination of activities linking and retaining the clients and community to the agency through
support groups, client gatherings, support to newly diagnosed, and Ryan White (RW) coordination.
The CEC works in partnership with HIV Medical Case Managers, the HIV Testing Team, Medical Mobile
Unit (MMU), and the RW Administrative Manager to identify clients & community to be included in
activities. The CEC will provide one-on-one social support to clients to support linkage and retention.
This is a permanent, full-time, exempt, salaried position with HHHRC located in Honolulu, Hawaiʻi.
Expected hours of work are generally between 8:30m and 5:00pm, Monday through Friday, with the
occasional schedule change to accommodate events and conferences. Salary is commensurate with

Reports to: HIV Program Manager
Supervises: N/A


Coordinate, recruit, and facilitate a peer support group in conjunction with HHHRC’s weekly

support group for PLWH.
Revised: 06/2/2022

Support, recruit, and maintain a schedule for all other HIV focused support groups including

Nanakuli, Youth, Women’s and Long-term Survivor groups and is available for back up support
when other facilitators are unavailable.

Conduct weekly outreach on the MMU to high-risk areas to promote testing, Pre-Exposure

Prophylaxis (PrEP), and linkage to services.

Conduct outreach activity in conjunction with HIV Medical Case Management team for not-in-

care clients identified by the Department of Health.

Support and assist in the planning, recruitment, and scheduling of all events and activities for

PLWH and staff within all HHHRC programming including women’s events, Ke Ola Pono events,
AIDS Walk activities and all nationally recognized, HIV Awareness Day, pharmaceutical events.

Act as the point of contact for other agencies and/or organizations (e.g., pharmaceutical reps)

interested in scheduling presentations for PLWH clients, participants, and staff.

Coordinate one annual Positive Living for Us (PLUS) Retreat for newly diagnosed PLWH.

Plan and coordinate one quarterly event designed to reduce stigma, educate, and empower

PLWH clients and participants (e.g., movies, lectures, presentations, outings).

Coordinate and host the annual HHHRC Advocacy Day for PLWH on the opening day of the

State Legislative season.

Coordinate Pop Ohana and other PLWH with Community Planning Group (CPG) activities and

provide ongoing support to those individuals.

Pursue opportunities to engage with PLWH outside of HHHRC’s active client list including GHP

Food Basket and other organizations with HIV focused programming.

Seek out other professionals and experts of various subjects related to HHHRC clients’ needs

and organize opportunities for those individuals to engage with HHHRC PLWH.

Serve as a community leader for PLWH and advocate on issues concerning PLWH on the

community-based, local, state and national levels.

Conduct all HIV and HCV testing duties as assigned.

Provide support and linkage to all newly diagnosed individuals through HHHRC testing

program and to new case management clients, as desired.

Support all statewide Ryan White activities including the statewide community advisory board.

Liaison between community entities including Imperial Court of Hawai’i.

Advocate for prevention, care, social services, and funding on a state and national level (e.g.,

the Hawai’i Community Planning Group).

Perform additional duties as needed and assigned. Duties are subject to change.


Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.

Serve on agency committees.

Act as a team with other staff and support team members.

Maintain appropriate professional and ethical standards while serving as a representative of


Observe and comply with all rules and regulations – such as HHHRC Code of Conduct, Drug-

Free Workplace – and other administrative policies of HHHRC.

Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality

Management Program.

Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and

rights to persons served, as well as CARF standards.
Revised: 06/2/2022

Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values



Office environment: indoors, air conditioned.

Fieldwork: may be subjected to unpredictable environments with extremes in temperature,

noise, odors, weather conditions, etc.

Regular use of computer keyboards, telephone, and operating office equipment.

Essential physical activities: standing, sitting, walking, finger dexterity, seeing, hearing,

speaking, and frequent gripping of an object.

Occasional physical activities: stooping, bending, squatting, twisting body, and lifting.

Occasional lifting and carrying of supplies and equipment (up to 25 pounds).

Requires possession of a reliable insured vehicle for traveling to off-site locations and for

transporting participants.

Requires closed-toe shoes during working hours and comfortable and appropriate business-

casual attire (walking shorts, and pertinent tee-shirt for scheduled activities/events of the day).


Knowledge of the LGB&T, substance abuse, houseless, and other disenfranchised and high-

risk communities in Hawai’i.

Willingness and ability to do outreach and engagement within communities of underserved

populations, including but not limited to people living with and/or are affected by HIV,
hepatitis, substance use, houselessness, and mental health challenges.

Self-motivated, honest, energetic, and committed.

Extensive knowledge of Oʻahu, including supportive services and resources.

Strong crisis intervention and de-escalation skills.

Excellent interpersonal, written, oral communication, and presentation skills.

Excellent knowledge and understanding of harm reduction philosophy and strategies.

Must have the ability to handle difficult interactions with tact, compassion, and assertiveness.

Non-judgmental attitude and ability to respect the knowledge, actions, and feelings of others.

Demonstrated ability to work productively, both independently and as part of a team.

Ability to work well and thrive professionally in an atmosphere of significant diversity, working

with marginalized populations.

Familiarity with our various Hawai’i cultures/languages, and culturally sensitive to needs of the

diverse communities of Hawai’i.

Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint, etc.)


Bachelor’s degree in social work (or comparable degree), or equivalent work experience.

Two (2) or more years of experience in administration, project management, and/or the

human services field.

Experience working with hard-to-reach communities.

Experience with program design, implementation, and management.

Revised: 06/2/2022


Relevant life experience and experience in HIV and/or viral hepatitis prevention, street-based

outreach, and harm reduction.

Training or experience in working with substance use, harm reduction, and dual diagnosis.

Experience working in nonprofit sector and working with people who actively use drugs and

people living with HIV and/or viral hepatitis.

Valid Hawaii Driver’s License and clean three-year (3-year) Driver’s Abstract.

COVID-19 Vaccination

TB Clearance

Hep B Clearance and/or Vaccination

Must pass Center for Medicare/Medicaid Services eligibility screening.

Please carefully read and fully comply with the following. Qualified applicants should send a resume,
a letter explaining their interest in and qualifications for this position, an application (found on
hhhrc.org/employment), and the names and contact information for three relevant references.

Applications may be submitted via postal mail, fax or email attachment as follows:

Hawai‘i Health & Harm Reduction Center
677 Ala Moana Blvd., Suite 226
Honolulu, Hawaii 96813
Telephone: (808) 521-2437
Fax: (808) 521-1279
Email: employment@hhhrc.org

Hawaiʻi Health & Harm Reduction Center provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or
any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, and training.

Revised: 06/2/2022

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