Old world glamour meets modern luxury at The Beekman, a Thompson Hotel, nestled in the epicenter of vibrant Lower Manhattan. Built in 1881 as one of New York City’s first skyscrapers, the heart of this iconic landmark building is its extraordinary nine-story Victorian atrium and pyramidal skylight. Featuring 287 guest rooms, The Beekman boasts two signature duplex penthouses with private rooftop terraces. This award-winning luxury-lifestyle hotel is a rare combination of world-class dining by James Beard award winning restauranteurs, hidden cozy corners, captivating artwork, and attentive staff eager to exceed your expectations. The Beekman is a masterpiece rediscovered.
The Director of Front Office will report to the Director of Operations, and in the absence of other managers, will be the manager on duty at the hotel. The Director of Front Office will work closely with the Director of Operations to ensure maximum Front Office operating efficiency. This position will be responsible for ensuring quality guest service is provided to every guest and leading the front office and guest services teams. They will also be responsible for communicating with all department managers, especially with the Night Audit. They will support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit, and cash handling.
The Director of Front Office will be expected to act with honesty and integrity while working in a fast-paced, high pressure environment. They will resolve guest concerns to the extent that our guests are satisfied; and ensure that all guest issues are followed up on and receive manager contact until resolution. They will supervise the daily functions of the Front Desk and Guest Services teams to sustain courteous and professional guest service levels. They will coordinate daily group arrival and departure preparation, special requests, room assignments, and guest amenity programs. They will also block/assign applicable arrivals for the following day. i.e. V.I.P.’s, ESP’s, Special requests, etc. Administrative duties will include training new colleagues, scheduling the team based on forecasted business levels, completing the credit check, running the rate discrepancy report and making needed changes, and maintaining proper collateral and supply inventory to support all appropriate front office activities. The Director of Front Office will maximize daily room sales through a robust upsell program, as well as meet or exceed the corporate goal of World of Hyatt enrollments. They must be knowledgeable of the Marketing Programs of the company and hotel. They will organize weekly group information and prepare group information sheets to ensure that all front office colleagues are aware of meetings, VIP arrivals, and site visits.
The Beekman, a Thompson Hotel is managed by Hyatt Hotels Corporation. Hyatt cares for their employees, so that they can be their best. Employees at Hyatt receive top tier benefits, which include: paid time off, hotel discounts, competitive insurance packages, company matched retirement savings plans, life insurance, and the opportunity to take your career around the world!
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Must be fully vaccinated in accordance with NYC vaccine mandate.
A warm and hospitable personality with a drive to assist the needs of others.
The ability to work collaboratively across all departments of a fast-paced luxury hotel.
Four or more years of progressive hotel Rooms Management experience, preferably in a luxury hotel.
A college degree in hospitality or related field.
Previous experience with cash handling.
Clear concise written and verbal communication skills in English.
The ability to accurately compute and manipulate mathematical calculations.
Proficient knowledge of systems used on property including Windows, OPERA PMS, Rex, Colleague Advantage, and Alice.
The ability to work a variety of schedules to include AM, PM, Overnight, Weekends, and Holidays.
Previous experience with NYC unions is desirable.
Endure various physical movements throughout the work areas.
Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.