Director of Reservations Job in White Elephant Resorts

White Elephant Resorts, a collection of premier hotels located on the beautiful island of Nantucket, MA and Palm Beach, FL is currently looking for a Director of Reservations. The Director of Reservations works directly with the VP of Revenue to maximize hotel revenue through daily management of room inventory, pricing, and reservations processes. In this role you will help develop and recommend room rates and selling strategies to optimize the best mix of business through multiple distribution channels with emphasis on in-house contribution. In addition, this position will be responsible for driving analysis, compiling reports and developing models to support better decisions across the business.
You will also supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel’s standards.
Also responsible for overseeing the upkeep of Navis and the ongoing interface between TravelClick and Maestro (our PMS System). You will Assist where necessary to ensure optimum service to guests, visitors and other departments.
The right candidate will ensure the highest standards of quality for both the guests and employees and should have a high level of multi-tasking skills and be very flexible under high stress.
Must have a minimum of 2-5 years of reservations management experience and 3+ years hotel experience.
Other important aspects of this position include the ability to:
Oversee reservations and yield management
Promote the professional growth and development of both the reservations and pre-arrival office
Foster strong inter-departmental relations and integrate the team with other operational departments
Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands
Applicants should also work well under pressure, possess excellent communication skills, be very organized, self-motivated, and have a great sense of humor. Experience with computers, PMS systems, third party systems, booking engines, Excel and Microsoft Office essential.
Rated by the Boston Globe as one of the top places to work in Massachusetts, White Elephant Resorts is a premier employer with a spectacular compensation package, including a competitive salary and bonus plan; Health, vision and dental; Paid vacation; 401(K) plan; Life insurance; Long term care; Health club reimbursement; Dining/Retail/Hotel discounts and much more.
Job Type: Full-time
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Day shift
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay
COVID-19 considerations:Must be fully vaccinated for COVID-19 to be employed with our company.
Work Location: One location

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