Facilitator Bereavement – Hospice Job in Providence Health & Services

Providence is calling a Facilitator Bereavement – Hospice (1.0 FTE, Day) to Providence Medford Medical Center in Medford, OR
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We are seeking a Facilitator Bereavement – Hospice that will fill this position has the responsibilities of two discrete programs with overlapping duties: Hospice Volunteer Coordinator and Bereavement Services Coordinator. Recruits, interviews, trains, assigns and supervises respite and bereavement volunteers. Coordinates volunteer activities and provides on-going support and education. Coordinates bereavement services to Home Care survivors and the public. Supports on-going education of Home Care staff.
In this position you will have the following responsibilities:

Coordinate hospice respite volunteer program:
Conduct marketing activities, recruits, interviews, and screens applicants, performs reference checks, and selects trainees.
Provide three 25-hour training courses per year, and evaluates trainees
Assign and supervise volunteers; provides individual support through weekly contact and group support through a monthly newsletter
Schedule and conduct monthly in-service meetings for on-going hospice education and volunteer support
Maintain a team of 30 to 40 active volunteers; supports and encourages the continuing involvement of those volunteers who are on leaves of absence
Collect, and document monthly volunteer hour totals, as well as narrative case notes, and volunteer in-service attendance
Conduct yearly volunteer performance evaluations. Administers written competency test and makes site visits.
Conduct a yearly Volunteer Satisfaction Survey and responds to suggestions for improvements; and reports the results to team leader.
Facilitate communication between hospice staff and volunteers regarding patient needs, psychosocial climate and ethics issues
Develop and implement a program for recognition of hospice volunteers.
Maintain a personnel file on each hospice volunteer
Develop policies, procedures and record keeping mechanisms
Serve as a member of the Home Care multi-disciplinary team(s). Provides staff in-service programs
Represent hospice to community organizations and participates in inter-hospital joint projects. Participates in events planning, fund raising and public relations activities as appropriate
Coordinate Bereavement Services program for survivors and the public:
Provide nursing and social work staff with Bereavement Care Plan tool to assess level of grief support needed by home care survivors
Assess survivors’ risk factors and determines plan of care; counseling referrals, social work follow up, volunteer support
Generate sympathy cards for survivors to be signed by staff
Conduct phone counseling of survivors as needed; confers with grief therapy specialists in crisis cases
Generate a 13-month Bereavement Correspondence series. Supervises a clerical person in producing individualized letters to survivors every other month after the death of their loved one, with special mailings at holidays. Signs each letter and writes personal notes as appropriate
Provide Grief Support Classes, seven weeks duration, four to six times a year. Advertises to survivors and the public; screens and selects class participants. Refers high risk grievers to private grief counselors
Prepare educational packets, recruits co-facilitator and volunteer assistant; schedules classes and prepares class site
Function as lead facilitator and provides individual phone follow up with participants between classes. Debrief and coach co-facilitator on a weekly basis
Evaluate class at closure and maintains supportive contact with members as appropriate
Attend training seminars to maintain certification, and upgrade knowledge and grief work skills
Coordinate Bereavement Volunteer program:
Conduct marketing activities, recruits, interviews and screens applicants; checks references and selects trainees
Design, schedule and coordinate two 16-hour training sessions per year; and enlists social work staff as training assistants.
Assign, coach and supervises bereavement volunteers; reinforces volunteers setting healthy boundaries with survivors; Maintains weekly contact and provides support through bereavement volunteer in-services.
Collect and document monthly volunteer hour totals, narrative case notes and volunteer in-service attendance
Conduct yearly volunteer performance evaluation. Administers written competency test and makes site visits
Maintain a personnel file on each bereavement volunteer
Support and promote the education of Home Care staff, patients and their families, volunteers and the public:
Maintain an inventory of education booklets and materials that are given to home care and hospice patients and families
Order materials and reviews new materials for introduction to staff
Maintain a lending library stocked with books, videos and audiotapes on subjects dealing with terminal illness, loss and grief, bereavement care, hospice history and practices, inspirational subjects and others. Supervises a library volunteer who tracks lost and late materials and updates inventory lists
Respond to requests from staff for specific resources, recommends titles, and conducts searches for needed materials
Maintain professional competency:
Development, supervision and evaluation of hospice respite and bereavement training programs. Annually review training programs for current practices, i.e., literature searches, networking with other programs
Upgrading knowledge and skills necessary for continued employment
Ensure patient care:
Consistently provide care appropriate to the age of the patient, including neonate, pediatric, adolescent, adult, and geriatric. Demonstrates competency in interpreting the patients behavior and information, with understanding of chronological maturation and individual development.
Assign volunteer, and maintain a master schedule of volunteers and patient and family
Document summary of care provided by Hospice Volunteers Hospice IDG
Review hospice volunteers’ notes for content, care provided and hours of care
Document in medical record, patient/family/PCG contacts regarding volunteer respite and bereavement work, as appropriate.
Supervise the work of the volunteers doing non-patient care-related work on a work-to-work basis
Document in medical records, visits to hospice patient and family, as requested by team, to provide information regarding the role of volunteers and the kind of services those volunteers can provide
Attend team meetings; works in collaboration with other team members to provide services to patients/families and bereaved survivors
Ensure appropriate respite and bereavement service for patient/family or bereaved survivors
Coordinate bereavement follow-up to include correspondence series, volunteer contact and maintenance of bereavement records
Monitor and coordinate assessment/care plan of high-risk survivors with hospice team members
Facilitating/coordinating monthly staff bereavement meetings
Provide support and back up to hospice volunteers
Familiarity with State and Federal TJC regulations as they apply to bereavement and hospice volunteers

Required qualifications for this position includes:

Master’s Degree: Social Work Degree OR Marriage and Family Therapy OR Mental Health Counselor from accredited institution
LCSW, LPC or LMFT with the state of Oregon required
Applicable experience in volunteer organizations with an emphasis on management role
Clinical social work experience
Experience in small group facilitation
Valid Oregon driver’s license and driving record consistent with GOP Safe Driving Policy 330 Incident Point Matrix
Licensed vehicle and properly insured according to the laws of the State of Oregon

Preferred qualifications for this position include:

Experience with hospice or bereavement services

About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
“Providence will provide the best care and service to every person, every time.”
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
About Us
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: Full-time
Shift: Day
Job Category: Counseling
Location: Oregon-Medford
Req ID: 361894