Intake Specialist/Legal Assistant Job in ROSENBAUM AND ROSENBAUM, PC

A New York City personal injury law firm is seeking an Intake Specialist to be the primary point of contact for prospective clients. The Intake Specialist will report directly to the Director of Operations at our firm and help in collecting pertinent information to help evaluate a prospective case. This candidate will be responsible for all aspects of retaining new clients.
Responsibilities & Duties
– Serve as the primary point of contact for prospective clients to obtain the necessary information for our firm to evaluate a potential case
-Respond to potential clients by phone, chat, contact summary, email and text message in a timely matter
-Coordinate and schedule intake appointments, send all necessary sign up documents, ensure a timely response to prospective clients and work to sign up new clients.
-Complete detailed data entry, assist with outgoing correspondence and any additional day to day administrative tasks
-Assist with any other essential functions of the firm
Qualifications & Requirements
– Demonstrates outstanding customer service and ensure client satisfaction
– Strong attention to detail and exceptional organization skills
– Ability to adjust to constantly changing work loads and priorities
– Proficient in Data Entry and Microsoft Office
– Ability to work Independently and handle multiple projects
Job Type: Full-time
Benefits:
401(k)
Health insurance
Paid time off
Schedule:
Monday to Friday
Work Location: One location

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