IT Help Desk Technician Job in Mason Industries Inc.

We are seeking an IT Help Desk Technician with some experience troubleshooting and repairing computer systems.
Responsibilities include: · Providing technical assistance to end users with their Windows based computers, in-house software, Office 365 email, and printers.· Assist users with arranging and setting up conference calls using meeting software (MS Teams, Zoom, etc.)· Contacting software vendors to arrange installation or troubleshooting· Maintain company computer inventory and asset tagging· Manage Active Directory user accounts and group policy
Experience/Skills: · Using and troubleshooting Windows 10/11· Microsoft Office suite of programs (Outlook, Word, Excel)· Strong verbal and written communication· Ability to move computer equipment, sometimes up to 50lbs· Strong customer service skills and friendly demeanor· Degree in Computer Science is a plus but not necessary if willing to actively learn
Company: Mason Industries/Mercer Rubber is a manufacturer located in Hauppauge, NY who specializes in vibration isolation building materials. Our front office houses roughly one hundred employees who rely on our IT team to keep them going. This position is perfect for someone looking to expand their skills and grow with a company that takes excellent care of their employees.
Job Type: Full-time
Pay: $45,000.00 – $50,000.00 per year
Dental insurance
Health insurance
Paid time off
Retirement plan
8 hour shift
Monday to Friday
Ability to commute/relocate:
Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location

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