Lobby Receptionist Job in HMG Plus, Inc.

Key Responsibilities:

Be hospitable! You are the first face our guests will see in the building. Stand to greet them warmly and ensure that eye contact is made.
Continuously familiarize yourself with all the building’s clients.
Take ownership of building registration for all guests.
Direct guests to the required destination, ensuring smooth communication and transitions between team members at each stage of their journey.
Aim to provide an update to any guests waiting for verification in reception every five minutes.
Proactively deal with inquiries and requests in person, via the telephone or email, in a timely and professional manner.
Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
Assist with separate registration desks for functions as required.
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Liaise with conference floors and concierge to ensure the smooth arrival of the host’s guests.
Communicate effectively with clients about changes to existing bookings and on any cancellations.
Adhere to the Building’s and the Firm’s policies and procedures.
Abide by all Security policies and procedures, including access restrictions, the receipt of goods and Fire and Life Safety information.
Familiarize yourself with the site-specific Standard Operating Procedures
Promote the use of the visitor registration system to bookers, guiding them to pre-register their guests, especially before large events.
Monitor access and redirect contingent workers and external couriers to the correct location.
Always maintain confidentiality. Keep all information and materials relating to the business of the firm and its clients confidential.

About HMG Plus, Inc.
HMG Plus is the Tri-State’s leading hospitality staffing service, focused on specialized hospitality training and recruiting. We find our success in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people- carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that’s always ready and on-demand have the ability to transform any hospitality experience. While we are industry experts with our history spanning over two decades, it’s time to hone the art of change for our new future. HMG Plus looks forward to being 100% ServSafe certified, expertly trained in safety and sanitation, and technologically forward to best fit all evolving needs. We are here to be both the experts in hospitality staffing and hospitality safety. Above all else, HMG Plus is here for you to make your hospitality experience exceptional. We found it in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people—carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that’s always ready and on-demand—have the ability to transform an event and the experience of everyone who attends it. We prove it to our clients (and theirs) event after event. We look forward to doing the same for you.

About HMG Plus, Inc.:

HMG Plus is the Tri-State’s leading hospitality staffing service, focused on specialized hospitality training and recruiting. We find our success in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people- carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that’s always ready and on-demand have the ability to transform any hospitality experience. While we are industry experts with our history spanning over two decades, it’s time to hone the art of change for our new future. HMG Plus looks forward to being 100% ServSafe certified, expertly trained in safety and sanitation, and technologically forward to best fit all evolving needs. We are here to be both the experts in hospitality staffing and hospitality safety. Above all else, HMG Plus is here for you to make your hospitality experience exceptional.We found it in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people—carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that’s always ready and on-demand—have the ability to transform an event and the experience of everyone who attends it. We prove it to our clients (and theirs) event after event. We look forward to doing the same for you.