(NY) Cisco Video Teleconferencing Operator Job in A-V Services Inc.

AV-Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical, and computing industry, seeks a Video Teleconferencing Technician for onsite support. Must have great customer service with emphasis supporting the corporate work sector, with comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 2 years of previous employment with AV support responsibilities in the AV industry.
Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to:
Well-rounded audio and video background/knowledge
Working knowledge of Cisco AV technologies
Strong working knowledge of bridging technologies such as VQ Conference Manager, Cisco Meeting Management, TelePresence Management Suite.
Experience with online conferencing platforms(Microsoft Teams, Cisco Webex and Zoom Conferencing)
Working knowledge and some experience in configuring and troubleshooting Cisco Endpoints e.g. C, SX and DX series
Strong IP knowledge
Act as a subject matter expert in video and collaboration technology and solutions
In addition:
Have excellent interpersonal skills, accuracy, and attention to detail
Primary Support to bridges operations for not only daily VC connections but also global production events, webcast, and town halls
Primary contact for the day-to-day operations, hotline assistance, inbox assistance and monitoring of the video infrastructure including MCU’s and software related to connectivity of multipoint calls
Participate in an on-call rotation to provide after-hours emergency support (subject to Ad Hoc/Out of Hours Fees.)
Ability to work with an onsite AV team daily
Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.
A-V Services Inc. provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.
We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
8 hour shift
Day shift
Monday to Friday
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
New York, NY 10167: Reliably commute or planning to relocate before starting work (Required)
Cisco Meeting Management: 3 years (Preferred)
Cisco AV technologies: 3 years (Preferred)
(TMS) TelePresence Management Suite: 3 years (Preferred)
Cisco Webex AND Zoom: 3 years (Preferred)
Work Location: One location

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