The 61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.
This position is responsible for numerous administrative tasks focused on a variety of patient-facing duties. The Outpatient Services Specialist ensures that all patient inquiries and requests for new and subsequent appointments are handled in a quality and time appropriate manner by working with staff to ensure appropriate appointments are given. This position warmly greets patients in person and by phone, takes patient information, provides new patients with forms and necessary information for their visit, answers and triages patient calls as necessary. This position is responsible for establishing follow up, and is conversant with treatment options, insurance coverage, pre-authorizations and referrals, and practice fees so as to advise patients in a supportive manner regarding their options for care within the practice. The Outpatient Services Specialist also answers general questions about the practice.
Greet and assist patients and answer telephones.
Schedule appointments and follow up appointments.
Prepare paperwork for patient visits and complete patient admission and registration process to be inputted into system.
Notify patients of co-pays, deductibles, co-insurances, and balances on accounts and collects payments.
Reconcile cash against daily charge reports.
Prepare regular reports regarding the number of inquiries, scheduled appointments, kept appointments, cancellations and no-shows and system of care issues requiring attention by the Medical & Lab Director and/or clinical team.
May perform other duties as required such as sorting and distributing mail, and assisting with medical records.
Rotating weekend and holiday coverage will be required for this position.
High school diploma or GED required.
At least two years experience with working in a medical office preferred.
At least one year of customer-service experience preferred.