Regional Medical Billing Training Specialist Job in WellNow Urgent Care

WellNow Urgent Care℠ is here to help our patients get well. Founded in 2011 with just 12 locations, we have quickly grown to 96+ locations across New York, Illinois, Ohio, and Michigan. Our growth-focused model positions us as one of the fastest-growing providers of quality urgent, virtual, and occupational care. Come join our team today!
As a reflection of our continued growth, we are seeking a training specialist to assist in training the front desk on medical billing requirements. This position is focused on educating current receptionists and front-office staff on medical billing basics to decrease overall billing errors. The training Specialist would be responsible for both in-person and remote training, reporting, and auditing of billing errors. Travel is required to offices within the region at least 25% of the time and as needed.
· Act in a professional manner reflecting the mission and philosophy of WellNow
· Performs job duties safely at all times. Reports any unsafe situation/equipment to management.
· Participates actively in achieving organizational goals, including meeting targets.
· Maintains confidentiality of information acquired about providers, employees, patients, and visitors, per HIPAA
· Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
· Assist in overall departmental projects and performs related duties as assigned
· Responsible for general revenue cycle reporting functions, to ensure efficient use of resources and time
· Assist to maintain accurate and organized files on reporting guidelines for various teams and leadership needs
· Make suggestions for process and policy improvements to leadership, reporting any problem or issue immediately.
· Follows established policies and procedures and follows through with additional or updated policy and procedure development.
· Promotes teamwork by keeping others informed, participating effectively in group decision making, working to accomplish team objectives and projects, and soliciting feedback about one’s effectiveness as a team member.
· Assists in overall departmental duties and projects and performs other duties as assigned. Regular and predictable attendance is an essential function of the job.
· Identifies trends and issues and advises leadership when trends increase and are impacting claims & cash collections., provides backup examples with clear explanations
· Completes work logs daily as assigned and ensures that they are kept up to date
· Participates actively in achieving group goals, including meeting accounts receivable targets.
· Adheres to any policies of the department and follows direction from leadership
· Core Responsibilities
o Responsible for coordinating between RCM team and Operations on Front-desk training materials and methods for accurate and efficient patient registration
o Responsible for creating and maintaining up to date protocols for registering patients and guarantors
o Responsible for creating and maintaining to date patient deposit matrix for insurance-based registrations
o Responsible for creating and maintaining up to date guidelines on guarantor out-of-pocket payment requirements, i.e. co-pay, co-insurance, personal and family deductibles, and stop-loss policies
o Responsible for creating and maintaining up to date deposits under insurance payors and employer clients
· Metrics and deliverables
o Responsible for training/coaching new front-desk staff on registration processes
o Responsible for reporting on front-desk errors. i.e. eligibility runs, interpretation of eligibility results, communication with patients on guarantors’ responsibility; taking remedial action with training and monitoring of staff, report of progress
o Responsible for reporting on clearinghouse front-desk rejections, i.e. policy, demographics, and guarantor relationship mismatches; take remedial action with training and monitoring of staff, report progress
o Responsible for reporting on patient registration errors, i.e. new patient vs. established patient, do-not-bill use cases; take remedial action with training and monitoring of staff, report progress
o Responsible for reporting on patient registration errors via the on-hold report, i.e. scanning for the proper patient and employer-based documentation into the chart; taking remedial action with training and monitoring of staff, report of progress
· Reporting and management
o Coordinate with management to develop a reporting schedule. i.e. daily, weekly, monthly
o Be responsible for running reports on a cadence as defined by the schedule and ad-hoc as desired by leadership.
o Maintain an accurate and concurrent log of all reporting activity and its progress.
o Follow training modules to become familiar with data-related aspects of the practice management/billing system, and maintain knowledge of updates to the department’s workflows that affect data & reporting
o Coordinate with operational leaders to support business intelligence needs.
o Maintain proficiency in MS Excel to manipulate and present data in actionable formats.
· A college degree is preferred, high school diploma is required
· A minimum of 2 years of Medical Administration experience is required, preferably in a leadership or training role
· In-depth knowledge of medical billing processes and procedures
· Ability to train others on medical billing requirements, create training material, and track progress
· Excellent written & oral business communications
· Demonstrated ability to perform duties & meet deadlines under pressure with a high accuracy level
· Ability to perform duties independently under minimal supervision
· Ability to create, compose, and edit written materials.
· Skilled in organizing and establishing priorities.
· Must be detail-oriented and well organized.
· Must have at time of hire and maintain throughout employment a valid New York State Driver’s license.
· Due to the time-sensitive nature of the workload, may require periodic overtime to meet deadlines.
· Be willing to travel to various locations for onsite training with reception staff.
· Attend all mandatory in-service programs and maintain professional education requirements.
· Works in clean, smoke-free, and well-lighted spaces.
· Exposure to frequent deadlines/ must have the ability to handle stress effectively, subject to frequent interruptions
· Must have good visual and hearing acuity.
· Must be able to utilize a keyboard and view computer screens up to 90% of shift.
· Must be able to follow directions and plan fairly complex processes & workflow
· Must be able to stand/walk up to 10% of shift.
· Must be able to sit up to 80% of shift.
· Must be able to bend up to 20% of shift.
· Must be able to lift/carry supplies and/or equipment weighing up to 30 lbs.
· All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
· This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
· The company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.
· This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
WellNow is an EOE
Job Type: Full-time
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Do you have the ability to travel to regional offices at least 25% of the time?
Medical billing training: 3 years (Required)
Work Location: One location