Summary: Under the supervision of the Retail Store Manager or Department Head, engages customers and offers assistance in finding products in the store. In addition, Store Associates are responsible for stocking, merchandising, and cleaning of their assigned department or store location.
Essential Duties and Responsibilities to include but not limited to:
Welcoming customers and offering assistance in locating products.
Offering customer service over the phone
Suggesting products for customers to use in order to complete their projects, and the proper uses of such products.
Utilizing vendor catalogues and web-sites to locate special order items for customers.
Accurately creating customer orders in the Epicor computer system and following up on the ordering process of items included on customer orders.
Transferring stock from back-stock areas to the sales floor.
Stocking shelves with product.
Assisting customers in other departments when needed.
Performing tasks assigned by Store Manager or Department Head
Performing tasks in order to satisfy customer needs (i.e.: mixing paint, cutting keys, cutting copper, etc.)
Fronting, facing, and straightening product throughout the day.
Rotating perishable stock (i.e.: Pet food, Bird Seed, Potato Chips, etc.)
Cleaning assigned Department or Store including sweeping, dusting, and mopping.
Merchandising product to promote items and increase sales.
Communicating pricing errors, out of stock situations, customer complaints, or any other pertinent information to the department head.
Cleaning, straightening, and organizing back-stock areas.
Assist, and communicate with fellow employees when needed.
Striving to expand one’s product knowledge through training classes and listening to knowledgeable co-workers.
As with all other jobs, other duties may be assigned. Management reserves the right to reassign an individual in this position to another position in the interest of efficient personnel utilization.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or General Equivalency Diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The associate frequently is required to walk. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The associate must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include ability to adjust focus.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the associate is regularly exposed to outside weather conditions. The associate is occasionally exposed to fumes or air particles. The noise level in the work environment is usually loud.
Full time position, hours as assigned.