Support Coordinator Job in HealthFirst

The Care Coordinator is responsible for assisting the Care/Case Managers with non-clinical activities such as creating cases and events; providing telephonic outreach to members, providers and community-based organizations; handling member mailings; faxing clinical requests and Individual Health Care Plans on behalf of the care/case managers. The Care Coordinator is assigned to a care management call center or a specific department (such as Care Management, Utilization Management, Medicaid, etc.) and may have additional departmental responsibilities.

For Call Center: Receives incoming calls from members regarding benefit questions/ issues, care coordination, provision of educational materials, connecting to their Care Manager, and screening assessments to identify risk factors requiring clinical intervention. Confirms and documents accurate member information and call discussions in designated medical management systems.
For Care Management teams: Manages an assigned member caseload who require short term care coordination and health navigation; identifies issues pertaining to medical care access, navigation, and intervention; and monitors member progress in care management systems. Create medicals authorizations for services where approved and applicable.
Determines discharge planning, required follow-up calls, and whether certain issues need to be escalated.
Additional duties as assigned.

Minimum Qualifications:
High School diploma or GED.

Preferred Qualifications:
Basic Microsoft Word and Excel skills.
Language preferences – Spanish, Russian, French, Creole, Mandarin, Cantonese.
Experience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department.
Demonstrated ability to document calls into a computer system.
Knowledge of medical terminology.

Regulatory or Compliance activities: n/a

License or Certification: n/a
Please note: Since we care so greatly about our employees’ and members’ wellbeing, Healthfirst is moving to an environment where our employees are fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA approved COVID-19 shot(s) to work in our offices. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling
212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
EEO Law Poster and Supplement
All hiring and recruitment at Healthfirst is transacted with a valid “” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Leave a Reply