Team Lead/Supervisor TXH Job in WayForth LLC

WayForth is the Nations largest provider of professional home transition services. Founded in 2016, WayForth is a full-service client focused company, providing move management, move solutions, clear-out solutions, and financial solutions. We provide an end-to-end, top notch service to our clients on the East Coast from New England to Florida.

General Summary of the Position: In this role, the CGM initiates and maintains communication and the relationship with WayForth clients. Plans and directs all activities concerned with the client project to ensure the highest level of customer satisfaction is met. Manages and coordinates projects and oversees organization, scheduling, and implementation from beginning to end. Oversees a team through the completion of each project. This position is primarily a field role which requires standing, bending, lifting and being on your feet for extended periods of time in various climates. This role may occasionally require up to 1 hour of travel per day over a short duration.

Essential Functions:

Ensures the highest level of customer experience is being demonstrated and applied at all levels and stages of the clients project
Supervises Team Members and Movers on assigned projects
Establishes relationship with clients before, during and after project completion
Performs proper discovery to fully understand client needs
Assists client in making decisions and offers recommendations that meets their objectives and communicates the project plan and timeline to them.
Understands project objectives and establishes a customized plan that fully meets the client needs using all available tools and resources
Provides leadership and direction for the client, Team Members and Movers
Is accountable for client experience, timeline, requests and delivering on the core values of WayForth
Collaborates horizontally with Sales and Operations by preparing for projects, reviewing client file and addresses any issues or special needs in advance
Manages client requests with community sales team Offers client customer support to represent their needs in the community and marketplace
Interprets and explains project plans to project Team Members and Movers. Assigns individual responsibilities to each Team Member according to their knowledge and experience
Ensures that adequate supplies and materials are available to the Project Team to complete the project. This includes safety materials such as: masks, gloves, etc.
Provides supervision and guidance to all assigned staff. Trains new and existing Team Members and provides feedback /coaching to ensure Team Members provide the best possible service to clients.
Helps coordinate outside vendors such as donation partners, repair teams, and shipping partners.
Addresses unexpected issues as they occur. Maintains confidence and composure to assure the client that we will reach a solution. Implements solutions that are appropriate to the clients needs and ensure that issue is resolved
Utilizes required all tools necessary to ensure that all project activities are completed successfully to the clients satisfaction
Completes administrative tasks in a timely manner. This includes tracking team hours, invoicing the client, entering progress notes, and collecting payment from client.
Updates job knowledge and understanding by participating in educational opportunities. Attends Project Manager Meetings to receive up to date training and information to communicate effectively to Team Member staff
Manages all potential assignments associated with full service move management including floor planning, downsizing, packing and unpacking client content, clear-outs, organization, etc. Accepts ownership and is willing to accomplish new and different requests to explore and deliver value added services and opportunities
Other duties as needed

Requirements:

Must be vaccinated or willing to be vaccinated for Covid-19 within two months of starting with the organization.
2+ years in a Customer Service/Experience leadership role
2 years of experience in coordinating projects
3 years of leadership experience preferred
Must have reliable transportation to transport supplies and employees to client/project locations when needed. Must be willing to drive long distances within the area serviced by the market when scheduled
Must have a smart phone and/or computer to check schedule and work emails daily
Must be available to work 4+ consecutive days per week (Monday Friday) between 8:00am 5:30pm. Note, jobs often extend beyond the 5:30pm scheduled end time
Must be able to lift up to 30 lbs. and stand for 4-8 hours during assigned projects
Intermediate knowledge of Microsoft Office applications
Excellent verbal and written skills
Bilingual skills a plus

Education:

2+ Years College or other high-level learning preferred; Minimum high -school diploma or equivalent

Skills/Certifications

The ability to professionally interact with communities, clients, and internal teams at all levels in a fast-paced, high-pressure environment
The ability to remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role
Expert level written and verbal communication skills, strong decision-making ability, and attention to detail
Clean driving record and the ability/willingness to drive company vehicles including large vans

WayForth is the Nations largest provider of professional home transition services. Founded in 2016, WayForth is a full-service client focused company, providing move management, move solutions, clear-out solutions, and financial solutions. We provide an end-to-end, top notch service to our clients on the East Coast from New England to Florida.

General Summary of the Position: In this role, the CGM initiates and maintains communication and the relationship with WayForth clients. Plans and directs all activities concerned with the client project to ensure the highest level of customer satisfaction is met. Manages and coordinates projects and oversees organization, scheduling, and implementation from beginning to end. Oversees a team through the completion of each project. This position is primarily a field role which requires standing, bending, lifting and being on your feet for extended periods of time in various climates. This role may occasionally require up to 1 hour of travel per day over a short duration.

Essential Functions:

Ensures the highest level of customer experience is being demonstrated and applied at all levels and stages of the clients project
Supervises Team Members and Movers on assigned projects
Establishes relationship with clients before, during and after project completion
Performs proper discovery to fully understand client needs
Assists client in making decisions and offers recommendations that meets their objectives and communicates the project plan and timeline to them.
Understands project objectives and establishes a customized plan that fully meets the client needs using all available tools and resources
Provides leadership and direction for the client, Team Members and Movers
Is accountable for client experience, timeline, requests and delivering on the core values of WayForth
Collaborates horizontally with Sales and Operations by preparing for projects, reviewing client file and addresses any issues or special needs in advance
Manages client requests with community sales team Offers client customer support to represent their needs in the community and marketplace
Interprets and explains project plans to project Team Members and Movers. Assigns individual responsibilities to each Team Member according to their knowledge and experience
Ensures that adequate supplies and materials are available to the Project Team to complete the project. This includes safety materials such as: masks, gloves, etc.
Provides supervision and guidance to all assigned staff. Trains new and existing Team Members and provides feedback /coaching to ensure Team Members provide the best possible service to clients.
Helps coordinate outside vendors such as donation partners, repair teams, and shipping partners.
Addresses unexpected issues as they occur. Maintains confidence and composure to assure the client that we will reach a solution. Implements solutions that are appropriate to the clients needs and ensure that issue is resolved
Utilizes required all tools necessary to ensure that all project activities are completed successfully to the clients satisfaction
Completes administrative tasks in a timely manner. This includes tracking team hours, invoicing the client, entering progress notes, and collecting payment from client.
Updates job knowledge and understanding by participating in educational opportunities. Attends Project Manager Meetings to receive up to date training and information to communicate effectively to Team Member staff
Manages all potential assignments associated with full service move management including floor planning, downsizing, packing and unpacking client content, clear-outs, organization, etc. Accepts ownership and is willing to accomplish new and different requests to explore and deliver value added services and opportunities
Other duties as needed

Requirements:

Must be vaccinated or willing to be vaccinated for Covid-19 within two months of starting with the organization.
2+ years in a Customer Service/Experience leadership role
2 years of experience in coordinating projects
3 years of leadership experience preferred
Must have reliable transportation to transport supplies and employees to client/project locations when needed. Must be willing to drive long distances within the area serviced by the market when scheduled
Must have a smart phone and/or computer to check schedule and work emails daily
Must be available to work 4+ consecutive days per week (Monday Friday) between 8:00am 5:30pm. Note, jobs often extend beyond the 5:30pm scheduled end time
Must be able to lift up to 30 lbs. and stand for 4-8 hours during assigned projects
Intermediate knowledge of Microsoft Office applications
Excellent verbal and written skills
Bilingual skills a plus

Education:

2+ Years College or other high-level learning preferred; Minimum high -school diploma or equivalent

Skills/Certifications

The ability to professionally interact with communities, clients, and internal teams at all levels in a fast-paced, high-pressure environment
The ability to remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role
Expert level written and verbal communication skills, strong decision-making ability, and attention to detail
Clean driving record and the ability/willingness to drive company vehicles including large vans

WF2

Leave a Reply